When a student or a parent clicks on forgot password from the HAC logon screen, it sends them a link.
We are finding if they click on that link from the email, it just takes them right back to the HAC logon screen. Well that’s not helpful.
Here’s what we found out:
The email that gets sent when you request a password reset has the entire URL included, but only the first part of the URL is a live link. So when you click on the live link, it takes you to the regular login page. Solution- Copy and paste the entire URL and it will work.